Outcomes - Selected Case Summaries
Categories
Immigration service provider locates missing documents
Informal Resolution | 18 October 2023
A complainant used an immigration service to assist with an application for a new passport and provided a number of original documents for that purpose. However, the data controller did not reply to repeated requests for an update and/or a return of documents. The complaint centred on the apparent denial of access to the data subject’s personal data, and the lack of security provided to the original documents, some of which were suspected to have been lost.
After significant delays we contacted the head of the immigration service provider, and established that the company had ceased to operate in 2021. They had assisted the complainant in securing replacement documents, and a report had been filed with the Police about one document that had gone missing. The documents initially submitted were located and were restored to the complainant, after which the case was closed.